Frequently Asked Questions
Your B2B Sustainable Cutlery Queries Answered
What is the Minimum Order Quantity (MOQ)?
MOQs vary by product, typically ranging from 100 to 1000 units. Please check specific product pages for details.
Can we add our company logo?
Yes, we offer laser engraving for metal/bamboo and screen printing for cases. Custom branding helps reinforce your sustainability commitment.
Are the products dishwasher safe?
Stainless steel and most PP/Wheat straw items are commercial dishwasher safe. Bamboo items are best hand-washed or used in low-temp cycles to prolong life.
Do you ship nationwide?
Yes, we deliver to all business addresses across New Zealand.
What are the payment terms?
For corporate orders, we offer standard trade terms (20th of the following month) upon credit approval.
Can we get a sample before ordering?
Absolutely. We can send sample kits so you can evaluate the quality and finish before committing to a bulk order.
Are the materials truly sustainable?
Yes. We use FSC-certified bamboo, food-grade stainless steel (infinitely recyclable), and wheat straw bioplastics.
What is the typical lead time?
Standard lead time is 15-25 days depending on customization requirements and order volume.
Do you supply to government agencies?
Yes, we are an approved supplier for various government departments and educational institutions.
How are the products packaged?
We use plastic-free, bulk packaging for large orders to minimize waste, or individual eco-boxes for gift sets.